Refund policy
Due to the nature of our products, we only offer refunds or replacements under specific conditions.
Eligible for Refund or Replacement
You may be eligible for a refund or replacement if:
- Your item arrives damaged or defective
- Your item is significantly different from what was described
In these cases, please contact us within 7 days of delivery with clear photo or video evidence.
Non-Eligible Cases
We do not offer refunds or returns for:
- Change of mind
- Incorrect orders placed by the customer
- Minor variations in color or appearance
- Normal wear or misuse
Returns
In certain cases, we may request that the item be returned before issuing a refund.
- Return shipping costs are the responsibility of the customer
- Items must be unused and in original condition
Shipping Issues
If your package is delayed or appears lost, please contact us.
We will work with the shipping carrier to help resolve the issue and assist you accordingly.
📩 Contact
For any issues, please contact us at:
moisupplyy@gmail.com